Questions
Plainly answered.
The things people ask first — about the two memberships, activation, training, what’s medical care and what isn’t, and how to join.
What’s the difference between Valence Performance and Valence Private?
Valence Performance is managed performance: a named Performance Advisor owns your plan, backed by an annual Performance Physical, monthly accountability check-ins, and quarterly reviews. Valence Private is integrated health management: everything in Performance, plus a retained physician, full quarterly diagnostics, and integrated physician-and-advisor reviews — clinical findings drive the plan. If you want one person accountable for your performance plan, choose Performance; if you want an advisor and physician managing the full picture together, apply for Private.
What does the annual membership include?
Performance ($3,999/yr) includes the annual Performance Physical (DEXA, VO₂max, RMR, bloodwork, and results review), a named Performance Advisor, initial 90-day priorities and roadmap, an individualized exercise program with ongoing management, monthly accountability check-ins, three quarterly performance reviews, additional targeted diagnostics during the year, and progress tracking with plan adjustments. Private ($9,999/yr) includes everything in Performance plus a retained physician relationship, full quarterly diagnostics, integrated quarterly physician-and-performance reviews, 24/7 physician access, prescriptions and refills, medication and supplement oversight, care coordination, ongoing laboratory interpretation, and closed-loop follow-through.
What is activation?
Activation is how your first year begins. For Performance, the first-year investment is $5,999, which includes the one-time Performance Physical & Plan Activation — full diagnostics, a diagnostic review, your Performance Advisor assignment, initial 90-day priorities, a personalized exercise program, and a plan-activation meeting — with the membership renewing at $3,999 annually. For Private, activation is the $3,000 one-time Private Health Strategy & Care Activation — a $12,999 first-year investment with the $9,999 annual membership — which additionally stands up your retained physician relationship and integrated care plan.
Is training included?
No. Recurring private and semi-private training are not included in either membership and are optional add-ons. Every member receives plan ownership and professional management; members who want hands-on training may add semi-private or private coaching at the cadence that fits their goals.
Is Valence medical care?
There are two clear buckets. Valence’s own services are performance, wellness, coaching, and testing — they are educational and are not medical diagnosis or treatment. Medical services within Valence Private are provided by independent, licensed physicians. In both cases, we encourage you to share your results with your own healthcare provider.
What does 24/7 physician access mean?
Within Valence Private, Direct access to your physician by phone and secure message, any hour, with a defined response standard. Valence Private is not emergency or acute care. For emergencies, call 911 or go to the nearest emergency department.
How do I join Valence Private?
Valence Private is application-based, not an instant checkout. You submit a short application, it’s reviewed personally, and we follow up with a conversation to make sure the fit is right before membership begins.
How is my data handled?
We take privacy seriously and keep your information confidential. Our privacy and consent practices are documented in our privacy notice at /privacy/. Please don’t submit sensitive health information through the website forms.
Where are you located, and how does scheduling work?
Valence is operated by Back Bay Fit at 400 Commonwealth Ave, Boston, MA 02215. Testing and reviews happen on-site in Back Bay, by appointment. No referral is required — and if you’d like to talk it through first, you can book a free 15-minute discovery call.
Still have a question? Get in touch — we’re happy to help.
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